Complaint Procedure
We want to give you the best service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take a complaint to the Legal ombudsman:
• Within 6 months of receiving a final response to your complaint
And
• No more than 6 years from the date of Act/Omission; or
• No more than three years from when yo9u should reasonably have known there was a cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 03005 550 333 between 09:00 – 17:00
E-mail: enquiries@legalombudsman.org.uk
Legal Ombudsman P O Box
6806, Wolverhampton
WV1 9WJ
